Assistant

The assistant is the chat in the bottom right corner. Ask in your own words — it answers in plain language and gives a link to where to look next.

It works in two places and knows different things in each.

On the site

On the site and in the documentation the assistant answers questions about the product: what Buff can do, how to set your first task, how much it costs, how to connect a repository behind a firewall. Its knowledge comes from this documentation and the site’s pages, so its answers include links to the relevant sections.

No registration is needed.

In the app

In the app the assistant also sees your work — read-only, it changes nothing:

• which tasks are in progress, which one awaits your decision, what is done;
• what is happening with a particular task and where its review is;
• whether the connected repositories are in sync with their sources;
• the organisation’s balance and plan.

It understands which screen you are on: “what’s up with this task?” on a task page means that very task. Links in its answers lead inside the app — to the task, its execution scheme, its review, the repositories.

A conversation in the app is billed like “Ask” — by tokens, like any question to the model. On the site it is free.

What it does not do

• It does not answer off-topic questions. Homework, other people’s code, texts “just because” — it politely declines and brings you back to the subject. Tokens cost money, and they are spent on questions about the product.
• It changes nothing — it does not start tasks, edit code or write to a repository. It is only a conversation.
• It does not see the code of the Buff app — only the documentation and, in the app, the state of your projects.

How to use it

• Start over (the circular arrow in the header) opens a new conversation from scratch. The previous one stays in the history, but the assistant no longer takes it into account.
• The conversation survives a page reload: come back and you continue where you left off.
• An answer usually takes 15–30 seconds; in the app, where your data is checked, up to a minute. While the assistant is thinking, you can see what it is doing.

What we keep

The conversation is stored: in the app — together with who asked; on the site — without being tied to a person. We read these conversations to understand what the product explains poorly and to improve the documentation. More in the Personal Data Processing Policy.